Returns & Exchanges
At Asever, we prioritize the freshness and quality of our food products; however, if your order arrives damaged or incorrect, we offer a streamlined return process within 7 days of delivery.
Contact Support
Email our customer service team with your order number and photos of the product issues to initiate a claim.
Review Approval
Our quality assurance team will review your request within 24 hours to ensure it meets our safety and hygiene standards for returns.
Package Your Item
If approved, place the unopened item in its original packaging to ensure it remains protected during the return transit.
Receive Refund or Replacement
Once we receive the item, we will immediately issue a full refund to your original payment method or dispatch a fresh replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing